Privacy Policy for Innerverse

Last Updated: 2025-07-11

1. Introduction

Welcome to Innerverse ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you understand how we collect, use, and safeguard your information when you use our mobile application.

This Privacy Policy explains:

• What information we collect
• How we use your information
• How we share your information
• Your privacy rights
• How we protect your data
• Contact information

2. Information We Collect

2.1 Information You Provide

• Personal Memories: Text content, emotions, and memories you create within the app
• World Data: Custom worlds and categories you create to organize your memories
• User Preferences: Settings, notification preferences, and app customization
• Bug Reports: Information you provide when reporting issues or requesting features
• Premium Subscription: Payment information (processed securely through RevenueCat and app stores)

2.2 Information Collected Automatically

• Device Information: Device model, operating system version, and unique device identifiers
• App Usage Data: How you interact with the app, features used, and performance metrics
• Analytics Data: Memory creation patterns, emotional trends, and usage statistics
• Crash Reports: Technical information when the app encounters errors (for debugging purposes)

2.3 Information from Third Parties

• App Store Data: Subscription status and purchase history from Google Play Store/App Store
• RevenueCat: Subscription management and payment processing data

3. How We Use Your Information

3.1 Core App Functionality

• Memory Management: Store and organize your personal memories and emotions
• Analytics: Provide insights about your memory patterns and emotional trends
• World Organization: Manage your custom worlds and categories
• Notifications: Send reminders about your worlds and memories (with your permission)

3.2 Premium Features

• Subscription Management: Process and manage premium subscriptions
• Feature Access: Unlock premium features based on subscription status
• Payment Processing: Handle payments through secure third-party processors

3.3 App Improvement

• Bug Fixes: Use crash reports and bug reports to improve app stability
• Feature Development: Analyze usage patterns to develop new features
• Performance Optimization: Monitor app performance and optimize user experience

4. Data Storage and Security

4.1 Local Storage

• Primary Storage: Your memories and data are stored locally on your device
• Isar Database: We use Isar database for efficient local data storage
• Offline Access: Your data is available even without internet connection

4.2 Cloud Services

• Firebase Analytics: Anonymous usage analytics to improve app performance
• Firebase Firestore: Bug reports and crash data (when you choose to submit)
• RevenueCat: Subscription management and payment processing

4.3 Data Security

• Encryption: Local data is encrypted using industry-standard encryption
• Secure Transmission: All data transmitted to our servers uses HTTPS encryption
• Access Controls: Strict access controls limit who can access your data
• Regular Audits: We regularly review and update our security practices

5. Data Sharing and Disclosure

5.2 Limited Sharing

We may share your information only in these limited circumstances:

• Service Providers: With trusted third-party services that help us operate the app:
  • RevenueCat (subscription management)
  • Firebase (analytics and crash reporting)
  • App stores (payment processing)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets

6. Your Privacy Rights

6.1 Access and Control

You have the right to:

• Access Your Data: View all personal data stored in the app
• Export Your Data: Download your memories and data in a portable format
• Delete Your Data: Remove your data from the app at any time
• Correct Your Data: Update or modify your information

6.2 Notification Preferences

• Control Notifications: Enable or disable notifications in app settings
• Permission Management: Grant or revoke notification permissions through device settings
• Customization: Set notification preferences for different types of reminders

7. Data Retention

7.1 Local Data

• Your Control: You control how long your data remains in the app
• Device Storage: Data persists until you delete it or uninstall the app
• Backup: Consider backing up your data before uninstalling

7.2 Cloud Data

• Analytics: Anonymous analytics data is retained for up to 2 years
• Bug Reports: Crash reports and bug reports are retained for up to 1 year
• Subscription Data: Payment and subscription data retained as required by law

8. Children's Privacy

Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your data may be processed in countries other than your own. We ensure that any international transfers comply with applicable data protection laws and use appropriate safeguards to protect your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy in the app
• Sending a notification through the app
• Updating the "Last Updated" date

Your continued use of the app after changes become effective constitutes acceptance of the updated policy.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how we use it
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access, rectification, and erasure of your personal data
• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to withdraw consent